We’re Hiring – Client Services Manager

We’re looking for a dynamic and organized leader to build and manage a high-performing team within our thriving financial services firm in San Ramon, CA!

About the Role:

As the Client Services Team Lead/Operations Manager, you’ll be the glue that holds everything together for our client services team. You’ll lead and supervise a team of 10 Client Services Coordinators as well as the Front Desk Administrator, ensuring operational excellence while fostering a positive and productive team environment. Your responsibilities will span client liaison, workflow optimization, training and development, reporting, and compliance integration.

Key Responsibilities:

Client Service Team Leadership:

• Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.
• Establish and manage team goals, track progress, and celebrate achievements.
• Design and update processes/workflows to maximize team effectiveness.
• Assist in hiring and lead training of new team members and provide ongoing training and development support.

Client Services:

• Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer, and service team for seamless book of business transitions.
• Remain main support person for practice until well established on our platform.
• Manage book of business transfers, re-codes, and other client account-related changes for existing business.
• Handle escalated client service issues with tact and professionalism.
• Create, revise, and manage CRM workflows to optimize client interactions.

Operations and Compliance:

• Partner with the compliance team to implement and monitor compliance initiatives.
• Maintain the integrity of CRM and RJ Box systems, ensuring data accuracy and security.
• Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.

Additional Responsibilities:

• Work collaboratively with other departments to ensure alignment and efficiency.
• Maintain a positive and professional demeanor in all interactions.

Qualifications and Preferred Skills

• Minimum 3-5 years of experience in a client services or operations role in a financial services environment.
• Proven track record of success in team leadership and supervision.
• Excellent organizational, communication, and time management skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Familiarity with compliance regulations in the financial services industry (preferred).
• Bachelor’s degree in a relevant field (e.g., business administration, finance) or equivalent experience.

We offer:

• Competitive salary and benefits package.
• Benefit offerings consisting of Medical, Dental, Vision, HSA, 401(k), EAP, Charitable Match and Education reimbursement programs.
• Summit will sponsor your pursuit of the licensing requirements, provide mentorship opportunities and coach you to succeed.
• Complimentary beverages and snacks, regular happy hour and team activities, monthly food truck access
• Summit is located within walking distance from three major shopping and dining hubs featuring popular restaurants, grocery stores, and retail shops.

Interested?

Please send your resume to: [email protected]

TR# 391349